This policy explains cancellations and refunds for Ajonic plans. Payments are processed by Paddle as merchant of record, so approved refunds are paid by Paddle to your original payment method. This policy does not limit any refund rights you have under the law of your country.
1. The $1 trial
The trial costs $1 and lasts 7 days with 100 credits. Cancel any time before the 7 days end and you will not be charged again. The $1 trial fee is not refunded. If you do not cancel, the Pro plan ($49/month) starts automatically.
2. Subscriptions and cancelling
Plans renew every month until cancelled. Cancel in the app under Billing → Manage billing, or email contact@ajonic.com. Cancelling stops future charges; your plan stays active until the end of the month you paid for. Cancelling on its own is not a refund request.
3. 7-day refund on your first payment
If you are not happy with your first paid month of Pro, Business or Agency (including the first Pro payment after a trial), you can ask for a full refund within 7 days of that payment, as long as you have used fewer than 50 credits in that billing month. Renewals after the first paid month are not refunded, except as described below.
4. Credits and completed work
Credits used on tasks that were delivered are not refunded because the output needs editing. If a task fails because of a problem on our side, its credits are returned to your balance automatically. Unused monthly credits do not carry over and are not refunded.
5. Mistakes, duplicate charges and outages
We refund in full any duplicate charge, any charge after you cancelled, and any charge you did not authorise. If a paid feature was unavailable for more than 3 days in a row because of a problem on our side, we refund or credit that part of your month.
6. How to request a refund
Email contact@ajonic.com with the subject “Refund request”, your account email, the order or invoice number from your Paddle receipt, the payment date and the reason. Please never send your full card number. We reply within 2 business days. Approved refunds usually reach your account within 5–10 business days, depending on your bank.
7. Changes
We may update this policy for future purchases; changes do not affect payments made before the new effective date.
8. Contact
Ajonic
Ground floor, near Royal Furniture House, Ladwa, Kurukshetra, Haryana, India
Email: contact@ajonic.com
Phone: +91 87280 72560